Refund Policy

Our policy is as follows:

Contact Us is operated by Brand Protocole Ltd. If for any reason you are not satisfied with the goods, please contact us at We will respond promptly and address your concern.

Wrongly shipped
We may have the goods picked up but we will have a replacement order delivered to you at our expense.

Damaged in Transit
If the order is damaged in transit you will receive a replacement order or refund – it is your choice.

Faulty Goods
If the goods are faulty, we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.

We will accept returns and replace or refund – your choice – if:

The product is not of acceptable quality in accordance with the Consumer Guarantees Act or
The product is not fit for its intended purpose, or
The product does not match the image or our description.

Refunds can only be made to your original method of payment.

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